You have the option to appeal against the charge you have received. However we would issue the following guidance should you wish to pursue this course.

A parking charge is issued if a vehicle is parked in contravention of the advertised conditions on property we own, lease or have been contracted to patrol. Please be aware that our signage meets or exceeds the requirements of the British Parking Associations codes of conduct.

However, if you feel you have grounds for appeal, please do so within 28 days of issue noting the conditions below:

Appeals Procedure

Should you wish to pursue an appeal, please ensure your appeal contains the following information or we will be unable to process it:-

  • Your PCN number/Receipt Number
  • Your name & full postal address including postcode
  • Your vehicle registration number
  • The date of the contravention
  • Any copies of evidence you have to support your appeal
  • Your contact telephone number & email address if relevant
  • An appeal must be made in writing to this address:

    Premier Parking Solutions Ltd
    PO BOX 471
    Newton Abbot
    TQ12 9FX


    Or via email to: appeals@pps.uk.com

    Please clearly state your reason for appeal, and detail any other information you feel is relevant. This must be done within 28 days of the enforcement action or the appeal cannot be heard, or within 14 days if you wish any discounted payment period to be honoured. Our Appeals Department will respond in writing or by email within 14 days with a decision.
    The amount outstanding WILL NOT increase whilst we consider your Appeal. If your appeal was received within the discount payment period, the opportunity to pay the reduced charge will be extended after a decision has been informed.

    Appeals will NOT be considered for the following reasons:

  • Your ticket fell down/was blown off the dashboard/on the seat etc.
  • Your ticket was not displayed clearly, face up, on the dashboard of your vehicle
  • You forgot to display your ticket
  • You went to get some change
  • You did not know it was a Pay & Display car park
  • You were only a few minutes overdue
  • You only stopped for a few minutes
  • Pay & Display car parks apply conditions of parking that Pay & Display tickets must be clearly displayed on the dashboard of your vehicle, with the issue and expiry time clearly visible to our staff. If failure to display, or incorrect display is the reason for the charge you have received, any appeal would be dealt with by our appeals team reviewing the photographic evidence supplied by our enforcement officers. In this case producing a valid ticket, after the event, for the time the charge was issued with an appeal would not be sufficient cause to cancel a notice.

    We aim to provide a fair appeals service carried out by our experienced appeals team. The team uses photographic evidence, reports from our on-site operatives and your correspondence when dealing with any dispute.

    Once your appeal is received we will contact you within 14 days, should you wish to contact us about an appeal, you are advised not to do so until 14 days have passed.

    If your appeal is unsuccessful you have the opportunity to appeal to an independent appeals service (POPLA), details of which will be provided to you at the appropriate time.

    Please note we will defend ourselves vigourously and consider recoverying costs against any County Court action that may be issued against us, refer to the news section on the right of this page for latest court reports.

    Refunds of any payments received will only be provided if an appeal is approved by our appeals manager.



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    12-11-2014 Additional POPLA appeals regarding pre-estimation of loss
    Additional sample adjudications from the independent appeals service POPLA. These drivers have again been ruled against when making a claim based on genuine pre-estimation of loss, the rulings below again demonstrate that we successfully defend these claims.
    Examples of recent adjudications found in our favour can be seen here:

    Adjudication 11
    Adjudication 12
    16-05-2014 Further POPLA appeals and pre-estimation of loss
    Our latest adjudications from the independent appeals service POPLA, have again ruled heavily against drivers following inappropriate advice found on the internet. These drivers had pursued a perceived issue with our charges based on genuine pre-estimation of loss, the rulings below demonstrate that we successfully defend these claims.
    Examples of recent adjudications found in our favour can be seen here:

    Adjudication 6
    Adjudication 7
    Adjudication 8
    Adjudication 9
    Adjudication 10
    11-03-2014 Genuine Appeals Feedback from Driver
    "Thank you for taking the time to consider my appeal. I have read your letter, website and the POPLA website and understand now why I am liable for the charge (the ticket was incorrectly displayed). Sorry for taking up your time and you will receive the reduced payment from me very shortly. You have handled this case efficiently and fairly still providing me the opportunity to pay the reduced amount."